FAQ's

  1.    How can I contact you?

      •     You can reach our customer support team via email at Torsotechs4u@gmail.com or by filling out the contact form on our website.

      2.    Where are your products shipped from?

      •     Our products are shipped directly from our network of suppliers and manufacturers located in various countries. This allows us to offer competitive prices and a wide range of products.

      3.    Can I get a refund on my product?

      •     Yes, we offer a 30-day money-back guarantee on all products. If you’re not satisfied with your purchase for any reason, simply contact us for instructions on how to return the item and receive a refund.

      4.    What payment methods do you accept?

      •     We accept major credit cards (Visa, MasterCard, American Express) as well as PayPal for secure and convenient payments.

      5.    How long will it take to receive my order?

      •     Shipping times vary depending on your location and the product ordered. Typically, orders are processed within 1-3 business days and shipping can take between 7-21 days.

      6.    Can I track my order once it’s shipped?

      •     Yes, once your order has been shipped, you will receive a tracking number via email. You can use this number to track your package on our website or the carrier’s website.

      7.    Do you offer international shipping?

      •     Yes, we ship our products worldwide. Additional shipping charges may apply depending on the destination country.

      8.    What should I do if my order arrives damaged or defective?

      •     We apologize for any inconvenience caused. Please contact our customer support team immediately with photos of the damaged or defective item. We will arrange for a replacement or refund as soon as possible.

      9.    Can I return or exchange a product if I’m not satisfied?

      •     Yes, we accept returns for unused and undamaged items within 30 days of delivery. Please contact us for a return authorization and instructions on how to proceed with the return or exchange.

      10.   How do I cancel an order?

      •     If you wish to cancel an order, please contact us as soon as possible. If the order has not been shipped yet, we will process the cancellation and issue a refund. Once the order has shipped, you may need to return the item for a refund.

      11.   Are your products safe to use?

      •     Yes, we source our products from reputable suppliers who adhere to strict quality and safety standards. However, please read product descriptions and user manuals carefully for usage instructions and safety precautions.

      12.   How can I stay updated on new product releases?

      •     You can subscribe to our newsletter through our website to receive updates on new product launches, promotions, and fitness tips. Additionally, follow us on social media platforms like Facebook and Instagram for real-time updates and exclusive offers.